You need to install the RAID controller driver on the computer, otherwise the computer cannot recognize the device
Applicable Model
D4 Thunderbolt3, D5 Thunderbolt3, D8 Thunderbolt3, D16 Thunderbolt3
For macOS
macOS Big Sur 11.x
macOS Monterey 12.x
macOS Ventura 13.x
Step 1: Check to see if your Mac has the Apple M1 Security Chip.
The Mac OS system controller is divided into whether there is an Apple T2/Apple M1 security chip. If there is no Apple T2/Apple M1 security chip, you can skip the second step.
How to check Apple M1: You can go to [About this machine] to check whether you have Apple M1.
Step 2: Change the security policy
2.1. Keep the Mac computer turned off, press and hold the [POWER] until it enters the selection interface, select [Options] and click [Continue] to enter the Mac OS recovery interface.
2.2. Click 【Utilities→Start Security Utilities】, a dialog box will appear and select 【Security Policy...】In the Macintosh HD security policy interface, select 【Reduce Security】
Check [Allow users to manage kernel extensions from approved developers] Check [Allow remote management of kernel extensions and automatic software updates] After completion, click [OK] 2.3. After completion, a dialog box will appear prompting [Enter Mac OS password... ] Click on [OK]
2.4. After completing the operation, select [Restart] from the menu.
Step 3: Install the driver
3.1. Download the driver: https://download2.terra-master.com/T3_R ... 220608.pkg.
3.2. Find the downloaded driver file, double-click the package to start the installation program, and click the [Continue] button.
3.3. Mac OS will prompt you to install the driver, click the [Install] button.
3.4. The system will prompt to enter the administrator user name and password, and then click 【Software Installation】
3.5. Pay attention to the [Security and Privacy] pop-up window prompt, click [Open Security Preferences] and click Allow to run [Enable System Extensions], please do not ignore it! Special reminder Click [Open Security Preferences] to pop up the [Security and Privacy Window]
3.6.Special reminder: Click [Open Security Preferences] to pop up [Security and Privacy Window] 3.6. Make sure [App Store and approved developers] is used, and then click [Allow]:
3.7. You will receive a pop-up window, click the [Restart] button, the system will rebuild the extended cache, and then click the [Restart] button after the execution is complete.
Step 4: Check whether the driver is installed successfully
4.1. Please keep the Thunderbolt 3 device turned on and connected to the computer, and log in to Mac OS as a system administrator [Go → Utilities] to open the [Terminal] window.
4.2. Enter the following command and press Enter: sudo su
4.3. After completion, enter the Mac OS password in the Password field, and then press Enter (note that the password will not be displayed).
4.4. Enter the following command and press Enter: kextstat | grep high*
4.5. Please confirm that the version is 4.24.0.
4.6. Congratulations, you have successfully installed the driver, and the Thunderbolt3 device can be used normally.
