1.Insert the capture card after power off your device.
2.Confirm it is fully seated then power on the device.
3.Download driver from: https://www.purplelec.com/downloads/. Download the correct driver according to your OS.
4.Right-click"This PC"→"Properties", check whether the computer is 64-bit, Make sure your computer is 64-bit before downloading the driver.
5.If it shows "Find Video Capture Card driver: ", it means that the system has detected the capture card, you can click install directly, the installation is finished when "OK" appears.
6.If it shows "Find Video Capture Card driver: " ,please check whether Device Manager/Audio inputs and outputs
detects the card or not. If not, please repeat step 1 and 2.
7.After driver installation finished, please check whether thecard is shown as above in device manager. If there is a yellowexclamation mark, please reboot your PC. If rebooting does not work, pleasedouble-click the exclamation mark.
8.If it is still abnormal, please send us a screenshot of your OS version, DeviceManager, and error message to [email protected].
Our technicist will help to solve the problem.
9.If you have any other questions, please feel free to contact us.
