Step1: Insert the capture card after power off your device.
Step2: Confirm it is fully seated then power on the device.
Step3: Download driver from: https://www.purplelec.com/downloads/.
Step4: Choose the correct driver according to your OS
Right-click "This PC"→"Properties", check whether the computer is 32-bit or 64-bit, and run the corresponding exe file.
If it shows "Find Video Capture Card driver:1", it means that the system has detected the capture card, you can click install directly, the installation is finished when "OK" appears.
If it shows "Find Video Capture Card driver:0", please check whether "Device Manager/Audio inputs and outputs" detects the card or not. If not, please repeat step 1 and 2.
After driver installation finished, please check whether the card is shown as above in device manager. If there is a a yellow exclamation mark, please reboot your PC. If rebooting does not work, please double-click the exclamation mark.
If it is still abnormal, please send us a screenshot of your OS version, Device Manager, and error message by email:[email protected]
Our technicist will help to solve the problem.
